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Services

Saft provides a wide array of support and services to ensure that customers' battery systems are robust, reliable and well-maintained for long-lasting optimization.

Warranty extension and maintenance contracts

Saft’s warranty extension gives customers complete peace of mind that they will get the support their application requires. It is also possible to hand over full responsibility for maintenance to our team of experts.

  • Maintenance contracts can include: training for your operation and maintenance teams, e-supervision, supply and management of strategic spare parts, standby support through hotlines, on-site preventive and corrective maintenance by Saft-certified engineers and technicians.
  • Full service contract includes: all of the above along with an equipment lease agreement.

Supply and strategic spares management

  • Strategic spare-part management: through our spare-parts supply service customers can be assured of access to genuine factory-certified spare parts. We ensure high availability of spares in stock and take care of the management of obsolete components.
  • Spare-part supply: Saft can take care of customers' off-site and on-site spares management to ensure they always have the right parts, at the right time and place to optimise restoration time in event of failure.

Meter Life Analysis for smart devices

Meter Life Analysis is an innovative service that enables utilities to take the guesswork out of their IoT tools asset-management decision-making processes. By drawing on real-life information, on the field, gathered by Saft from batteries installed in their fleet of connected tools, utilities from IoT market can take fully-informed decisions. They are able to manage their fleet by keeping meters in service for an extended period of time or bringing forward a planned replacement programme.

Click here to download the technical specification of this service proposed by Saft. 

Click here to find the right service for the right diagnosis of your IoT fleet.

Installation and commissioning

Our installation and commissioning service is designed to ensure customers enjoy rapid and safe start-up, whether they are purchasing individual products or interfacing with a complete system. It covers the implementation of appropriate factory settings, adjustments and optimization of their systems. We offer particular expertise in Li-ion technology, especially in electronics and automation, to interface with SCADA systems.

Field maintenance and refurbishment

Saft’s field maintenance and refurbishment services are designed to give customers years of trouble-free operation and extend the life of their battery. With regular maintenance, it is possible to predict failures and act before they happen.

  • Preventive maintenance: design and execution of customized preventive maintenance plans for each product line conforming with IEEE standards.
  • Corrective maintenance: from emergency on-site intervention to root-cause analysis and repair.
  • Refurbishment: mid-life upgrades and refurbishment in the field or in our workshops.

E-supervision

Saft’s e-supervision service provides continuous battery-system monitoring to give customers an instant snapshot of critical values and enable them to identify any anomalies early on.

  • Li-ion battery systems: a battery data collector provides real-time data and alerts through a web portal or smartphone applications for instant access to the right information, with 24-hour e-maintenance, reduced maintenance costs and optimized battery life.
  • Nickel-based battery systems: the Battery Wireless Sensor (BWS) anticipates two faulty modes before load is applied to the battery: high temperature and low voltage.

Battery sizing and configuration

For stationary applications, Saft’s BaSiCs battery sizing and configuration tool helps customers quickly find the right battery system for their backup, starting, or photovoltaic application. With BaSiCs, you can directly access our collection of battery and cell data sheets, as well as other relevant documents. BaSiCs helps you configure and generate your battery layout and can deliver a 3D model or an AutoCAD drawing for the configured battery system. Additionally, BaSiCs supports installation requirements in battery rooms, providing ventilation and heat generation information.

Download the 30-Day Trial Version of BaSiCs

  • Click here for the ZIP file including the user manual
  • Click here for the .MSI executable file

To install the software, follow these simple steps:

  1. Download Installation File: Save the ZIP file or the executable file to a directory on your computer.
  2. Run the Installer: Execute the file with the .MSI extension. (administrator rights are required)
  3. Use the Software: The application will open, and you can start sizing your battery system.
  4. Request an Account: For continued access, request an account under the “Activation” menu and select “Request Full Version.”
  5. User Manual: A user manual is included in the ZIP file to help you get started.

Note: After the 30-day trial period, the application is free to use but requires an approved account.

Service Documentation

Download a document

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In accordance with the provisions of the personal data protection regulation, Saft Groupe SAS as data controller will process your data for the purposes of providing the services and for its legitimate interest. Any mandatory fields are marked with an asterisk.

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You may ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the CNIL (the French data protection agency). For any request please send it to GDPR@saft.com or to the following address:

Saft Groupe SAS
Communications Department
26, quai Charles Pasqua
92300 Levallois-Perret – France
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